Technical Support
Utilising cutting-edge security equipment and our skilled response team, we act as your eyes and ears 24 hours a day, 7 days a week.
We are right here when you need technical help – nationwide, 24/7
You can be assured that any solutions designed by Global Security will use current technology with strong local support, be aligned to the scale and risk associated with your business, all aspects will be integrated, and your solution will allow for future flexibility.
Our cutting-edge equipment is supported by a network of 70+ security-cleared specialists who are licensed to work on different brands and applications – and backed up by our Control Centre, which operates around the clock and right across the country.
1.
Equipment Installation
We provide a complete security solution, including equipment installation. From recommending the right security equipment to identifying optimal site locations and configurations, we manage the entire installation process, ensuring a seamless setup tailored to your specific needs.
2.
Equipment Programming
As part of the installation or reconfiguration process, our in-house team is fully equipped to handle software and application setup for full system functionality. We also offer customised programming to integrate your systems for maximum performance and capability.
3.
Equipment Testing and Maintenance
Our comprehensive testing and preventative maintenance program ensures your equipment operates efficiently, reducing costly repairs and minimising downtime. Along with a customised service schedule, we provide ongoing support through our free helpdesk and administration services.
4.
Equipment Upgrades and Reconfigurations
We stay at the forefront of security industry advancements to ensure your systems are always up to date. Whether you need upgrades, reconfigurations, or system enhancements, we work with you to integrate new technologies seamlessly, ensuring optimal performance and system-wide functionality.
5.
Operator Training
Effective security starts with well-trained staff. Our tailored training programs elevate your team's skills, enhance workplace safety, and reduce business risk. From identifying risks to managing crisis situations, our training equips your staff to be an essential part of your security system.
6.
24/7 Helpdesk
Our helpdesk and monitoring team are available 24/7, every day of the year. We proactively prevent issues before they impact your business, using intelligent systems and response protocols to alert you early, supported by clear and timely reporting to minimise downtime and potential losses.
7.
Fault Resolution
When a system fault occurs, we respond immediately by deploying a technician for troubleshooting and repairs. Our advanced monitoring software detects issues early, enabling us to resolve problems swiftly. With live online progress updates via Global View, you can track every step of the process.